Uptime report

We take our website hosting uptime very seriously.

Whilst no website host can ever guarantee 100% uptime forever, not even the giants of Google or Facebook manage that (and have their blips of downtime every now and then), we are very proud of our reputation for reliability.

Our uptime is independently monitored and recorded by a third-party, with checks made every five minutes (or less) of all our customers’ websites.

For Primary Image customers on our Business and Enterprise hosting plans, we offer a Service Level Agreement with compensation for downtime.

For complete transparency, we publish our monthly uptime figures on our website: